Family values, community spirited, customer-focused
In 1998, everything changed for businesses that store customer or staff data – and that’s pretty much all of them! In that year, the Data Protection act came into force and obliged companies to ensure the safe disposal of data.
Our company began life at about this time. We could see that the choice of data destruction companies was limited. Conversations with local businesses bore out that they were not getting the type of service that they wanted. So, we asked them what mattered to them.
Determined to create a company that would be talked about for being great at what we do, we set about building a business based around what customers wanted. As a family-run firm we were able to give a personal service and local businesses really liked the fact that they could talk to a “real” person on the phone, rather than a call-centre.
Our first customer was an accountancy firm that was relocating and needed to destroy archived accounts. We provided a shredding facility for them over a six-week period. They were delighted with our service.
So, our business grew. As well as accountants and solicitors we began working other sorts of private sector companies as well as the public sector and the general public.
But even as we grew, we kept one thing constant – our values. Our customers have always loved being able to speak to one of us and many are simply delighted that we are flexible and keen to please them.
Quickfacts
- Local family-owned business
- No call centre – personal service
- No contract tie-in
- Bigger bags, smaller prices
- We are ICO registered and a Natural Resources Wales Registered Waste Carrier
- We are BSEN15713 accredited
As well as our values and our customers, we are passionate about helping communities. This is a genuine enthusiasm to help others and to see communities thrive. So, where we can lend a hand or sponsor something in communities that we serve, we do. Click here to view community page
Who we are
The team
Jonathan Hole
Becky Hole
Nick Hardwidge
Sam Darlington
We have used Matthews Commercial Services Ltd for many years and have found them to be excellent in the service they provide. We are always looking to support local companies and find Matthews is a conscientious, legislatively compliant, trustworthy and environmentally friendly company with competitive terms.
We contacted Matthews Shredding about three years ago, we needed to dispose of a backlog in confidential waste which had accumulated as a result of persistent failing manual shredders over a period of time. Shredding in house was costing us staff hours and money replacing equipment. Matthews had numerous options of bins and storage available and we chose what suited our office space. We have not looked back. I recommend Matthews Shredding as their service is excellent, they are usually with us for collection within 24 hours and are great value for money.
Matthews Confidential Shredding offer a great, non-disruptive collection service where they are in and out the office with us hardly noticing.
This office has been using Matthews Confidential Shredding since May 2015 for all our commercial shredding and I would be very happy to recommend their services. The bulk of our shredding involves data of a very sensitive and personal nature and we feel very confident that Matthews securely handles all our documents and supplies us with the necessary documents to ensure we comply with all legislation.
We are the preferred supplier to
